Unlock Agency User Account > Step-by-Step

To unlock an Agency user account and restore access to eGrants:

1.       Login to eGrants as an Agency User Administrator.

2.       If you have access to more than one Program Office, the Select Program Office window appears.  Click SELECT beside the appropriate Program Office. 

3.       From the main menu bar, click Administration > User Management.  The User Agency Summary screen appears.

4.       A list of all available users for your Agency appears.  Locate the user to edit:

Click the column heading in the selection list to sort a column in alphabetical order.

Type all or part of the information (case-sensitive) you wish to locate in one or more fields below the column heading and click the filter icon Description: 00filter.

5.       Click the Select icon Description: 00padpencil in the row of the user to edit.  The Agency User Detail screen appears.

6.       Click to remove the check from the Account is Locked checkbox in User Account Detail pane (left side of the screen).

7.       Click Save to unlock the account.

8.       Click Back to User Summary to edit other users or perform other user management tasks.

 

For more information:

Editing User Information

Delete Agency User Account > Step-by-Step